Registered Nurse

Vicki (Totter) Hess, RN, MS on Empathy

One of the fastest ways to establish a connection is by truly understanding how people feel, and expressing this back to them.

This is the secret of successful leadership… EMPATHY!

“The ability to understand and share the feelings of another.”

Understanding their situation, their fears, doubts,ambitions and struggles.

As a leader in healthcare in these uncertain times, when someone comes to you in need of help, sometimes all you need to do is acknowledge the pain.

Oftentimes, people just want someone to unload their frustrations onto… and getting a bit of recognition for all the blood, sweat and tears they put into their work.

Being empathetic as a leader, makes you stand head and shoulders above everything else and guarantees a powerful sustained engagement.

Here’s Healthcare Expert and Virtual Coach Vicki Hess, explaining the critical role empathy plays in growing a healthy workforce.


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